Premium-Hookahs contact & support

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Adress details

Boomsluiterskade 2
2511VK Den Haag

VAT Nr: NL002215072B59
Chamber of Commrce: 27335907
Account number: NL89INGB0005818224

Showroom opening hours

Monday  Closed
Tuesday  Private shopping by appointment
Wednesday  13:00 - 21:00
Thursday  13:00 - 21:00
Friday  13:00 - 18:00
Saturday  13:00 - 18:00
Sunday Closed

Private Shopping | We also offer private shopping in our showroom in city centre The Hague (45 minutes from Amsterdam and Rotterdam).
Make an appointment for this via +31658801221 / 0031658801221 (Whatsapp).

Late night shopping | Do you work during the day or do you prefer to come in the evening? Then visit our special shopping night!

Whatsapp customer support Premium-Hookahs

Opening hours Customer service (T: 0031854017981 & Whatsapp: 0031658801221)

Monday  Available by Whatsapp
Tuesday  Available by Whatsapp
Wednesday  13:00 - 18:00
Thursday  13:00 - 18:00
Friday  13:00 - 21:00
Saturday  13:00 - 21:00
Sunday Available by Whatsapp 

Outside these times we can be reached by email ( or Whatsapp (0031658801221) and we will respond within 24 hours (except weekends).

Phone: 0031854017981
Whatsapp: 0031658801221
Private shopping: Schedule a private shopping appointment via: +31658801221 (Whatsapp booking request).

Please mention your order number with questions about your order for faster processing.

Whatsapp customer support Premium-Hookahs

Whatsapp customer support Premium-Hookahs

Exchage and return

Do you want to exchange or return a product? Read the conditions and instructions first.


It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to make your complaint known by e-mail to: This can be done by e-mail, regular post and/or telephone. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receipt of your complaint you will receive a confirmation from us and we will answer your complaint within 14 days of receipt. If it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Webwinkelkeur to which we are affiliated. If for any reason the mediation attempt does not lead to a satisfactory solution, you have the option of submitting your dispute to the Disputes Committee (SGC).

More information

Read more information about shipping and collection and payments here. For general and hookah related questions read our Hookah blogs.