Premium-Hookahs contact & support
2511VK Den Haag
VAT Nr: NL002215072B59
Chamber of Commrce: 27335907
Account number: NL89INGB0005818224
Showroom opening hours
|Tuesday||Private shopping by appointment|
|Wednesday||13:00 - 21:00|
|Thursday||13:00 - 21:00|
|Friday||13:00 - 18:00|
|Saturday||13:00 - 18:00|
Private Shopping | We also offer private shopping in our showroom in city centre The Hague (45 minutes from Amsterdam and Rotterdam).
Make an appointment for this via 0658801221 / 0031658801221 (Whatsapp).
Late night shopping | Do you work during the day or do you prefer to come in the evening? Then visit our special shopping night!
During a lockdown we can be reached for any flash deliveries or pick-up orders via our Whatsapp line: 0031658801221
Opening hours Customer service (T: 0031854017981 & Whatsapp: 0031658801221)
|Monday||Available by Whatsapp|
|Tuesday||Available by Whatsapp|
|Wednesday||10:00 - 21:00|
|Thursday||10:00 - 21:00|
|Friday||10:00 - 21:00|
|Saturday||10:00 - 21:00|
|Sunday||Available by Whatsapp|
Outside these times we can be reached by email (firstname.lastname@example.org) or Whatsapp (0031658801221) and we will respond within 24 hours (except weekends).
Private shopping: Schedule a private shopping appointment via: 0031658801221 (Whatsapp booking request).
Please mention your order number with questions about your order for faster processing.
Exchage and return
Do you want to exchange or return a product? Read the conditions and instructions first.
It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to make your complaint known by e-mail to: email@example.com. This can be done by e-mail, regular post and/or telephone. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receipt of your complaint you will receive a confirmation from us and we will answer your complaint within 14 days of receipt. If it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Webwinkelkeur to which we are affiliated. If for any reason the mediation attempt does not lead to a satisfactory solution, you have the option of submitting your dispute to the Disputes Committee (SGC).
Read more information about shipping and collection and payments here. For general and hookah related questions read our Hookah blogs.