Premium-Hookahs contact & support

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Adress details

Premium-Hookahs
Boomsluiterskade 2
2511VK Den Haag
Netherlands

VAT Nr: NL002215072B59
Chamber of Commrce: 27335907
Account number: NL89INGB0005818224

info@premium-hookahs.com

Showroom opening hours

Monday  Closed
Tuesday  Closed
Wednesday  Private shopping by appointment*
Thursday  13:00 - 20:00 (Shopping night)**
Friday  13:00 - 18:00
Saturday  13:00 - 17:00
Sunday Closed

Private Shopping* | We also offer private shopping in our showroom in city centre The Hague (45 minutes from Amsterdam and Rotterdam).
Make an appointment for this via 0658801221 / 0031658801221 (Whatsapp).

Late night shopping** | Do you work during the day or do you prefer to come in the evening? Then visit our special shopping night on Thursday evening!

During a lockdown we can be reached for any flash deliveries or pick-up orders via our Whatsapp line: 0031658801221

Opening hours Customer service (T: 0031854017981 & Whatsapp: 0031658801221)

Monday  Available by E-mail 
Tuesday  Available by Whatsapp & E-mail
Wednesday  Available by Whatsapp & E-mail
Thursday  13:00 - 20:00
Friday  13:00 - 18:00
Saturday  13:00 - 18:00
Sunday Available by E-mail 

Outside these times we can be reached by email (info@premium-hookahs.com) or Whatsapp (0031658801221) and we will respond within 24 hours (except weekends).

E-mail:
info@premium-hookahs.com
Whatsapp: 0031658801221
Private shopping: Schedule a private shopping appointment via: 0031658801221 (Whatsapp booking request).

Please mention your order number with questions about your order for faster processing.

Exchage and return

Do you want to exchange or return a product? Read the conditions and instructions first.

Complaints

It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to make your complaint known by e-mail to: info@premium-hookahs.com. This can be done by e-mail, regular post and/or telephone. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receipt of your complaint you will receive a confirmation from us and we will answer your complaint within 14 days of receipt. If it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Webwinkelkeur to which we are affiliated. If for any reason the mediation attempt does not lead to a satisfactory solution, you have the option of submitting your dispute to the Disputes Committee (SGC).

More information

Read more information about shipping and collection and payments here. For general and hookah related questions read our Hookah blogs.